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Sales Terms & Conditions for Bloombead by Freezeframe

Overview | Purpose

The Sales Terms & Conditions Form has been designed to inform you of what happens to your flowers during the bloombeads by freezeframe (hereafter bb by ff) preservation process.

IMPORTANT NOTE: A signed copy of the STC MUST BE ON FILE before order will be processed.

Process

Bb by ff offers two flower preservation options:

  1. Flowers arrive at our studio and you are able to make final decisions
    a. 70% of order total is paid at time of final decisions
    b. Turnaround time starts on day flowers arrive
  2. Flowers arrive at our studio, with basic deposit, no decisions
    a. Decisions must be made within 30 days of flower arrival
    b. Decisions made AFTER 30 day window will be charged $20/month storage fee for each month thereafter
    c. It is your responsibility to contact us; bb by ff personnel will not call with reminders.

JEWELRY COLOR: Each piece of jewelry made by bb by ff is made from unique materials, provided by you; therefore, color density, hue, and/or pattern cannot be guaranteed or replicated. Our sales staff will note any images on our website, or
samples in our showroom with color percentages that you like, and our jewelers will consider these desires when making your jewelry. However, due to the one-of-a-kind nature of each bloom, we cannot guarantee that the jewelry outcome will match the color percentage requested or the sample item provided for reference.

APPROVAL: Because of the extremely one-of-a-kind nature of our service, the accuracy of final outcomes depends not only on our capabilities, but also on your responsiveness to communication. You will receive an e-mail notification of your order completion with a photo attached. You will be asked to inspect the photo and respond via e-mail with either approval of the outcome, or requests for changes. Orders will ONLY be released for pickup/delivery/shipment once Client Approval has been received and final balance has been paid.

DESIGN CHANGES: Once you place your final order with a sales associate, you will receive a copy of those final decisions. Please pay close attention to the details and pro-actively communicate issues/errors to our sales staff immediately. Your order will be completed according to the specifications on the final decision forms. Once the order is complete, any requests for changes or additional customization of color, design or framing will incur additional fees. Requests for changes prior to order completion must be submitted in writing & must be received and acknowledged by bb by ff staff prior to order completion.

PHOTO OF COMPLETED ITEM(S): All photos taken of finished work by bb by ff remain the sole property of bb by ff, and may be used for and all purposes by our company.

EXTRA FLOWER PETAL JEWELRY MATERIAL: We will include information about any extra flower petal jewelry material in your Finished Order Notification email. This will give you an opportunity to order additional items, although you are under no
obligation to do so.

Bb by ff will keep extra jewelry material on file under your customer number for a minimum of 12 months after the original order is completed. The extra flower petal jewelry material remains the property of bb by ff.

Payment Terms

RETURNED CHECK: A $35.00 processing fee will be added to your account for any returned check.
REFUNDS: bb by ff offers no refunds.

CANCELLATIONS: In the event of an order cancellation prior to any flowers being delivered, bb by ff will refund your First payment, less a $35 processing fee. Unused EZ Ship kits must be returned UNOPENED to bb by ff headquarters, or to your local Easy Ship Partner to avoid an additional $15 EZ Ship Kit Fee. Once flowers have arrived at our location, your First payment is non-refundable, since we will begin processing your flowers immediately.

EZ Ship KIT RETURN: For any customer who has been provided with an EZ Ship kit, but chooses not to use it, please return it
unused and unopened to avoid a $15 EZ Ship Kit Fee.

Shipping | Delivery

CHANGE OF ADDRESS: It is the customer’s responsibility to communicate any change of address, e-mail or phone number to bb by ff. If the customer fails to communicate a change of address or phone number to bb by ff, and therefore misses phone calls or mailings from us indicating order completion or any other order developments, the customer will be responsible for any storage or late fees that are incurred as a result.

PICKUP | FOP | SHIPPING: Once you are notified that your order is complete, you will be asked to pay the balance due and either pickup the order, select an FOP, or make arrangements for shipping within 30 days. All orders not picked up /delivered/ shipped and paid in full within 30 days of final notification date will be charged a storage fee of $25/month. Maximum storage, 90 days; after which the order becomes the sole property of bb by ff and all deposits and payments are forfeited.

Return Policy

Your bb by ff comes with a 30-day satisfaction window. If, during this time you determine that something is less than satisfactory, the process for issuing a claim is as follows:

  1. Contact bb by ff, and ask that your concern be logged by the sales team
    A. In person
    B. Email photo to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. Review of the communication will be done by the jewelry team manager
    A. If issue is the result of the item being hand-crafted you will be given two options:
    i. Accept the piece as made
    ii. Ask to have piece remade; price for remake will be quoted by management
    B. If issue is the result of item having a defect, then the manager will develop a plan for repair/change. A quote will be provided which requires approval by the customer prior to any work being done.

Satisfaction issues presented AFTER the 30-day period will be handled as if they are a new order, and will have
appropriate costs associated with the order.

For a PDF copy of these Terms and Conditions Click Here

By clicking Accept below, You agree to all of the Sales Terms & Conditions

The freezeframe | bloombeads E-Z Ship kit includes everything you need for flower shipment from your home or office.

If you're short on time and can't get to one of our Easy Ship Partner locations to pick up a free E-Z Ship kit, learn how to build your own floral cooler and package your flowers for shipping.


 

What is the freezeframe E-Z Ship Kit?

The E-Z Ship kit is a patented, pre-packaged kit designed to freezeframe's specifications that includes the ideal shipping supplies for successful fresh flower transportation. The kit includes an outside box, internal foam liners, freezer packs, rehydration spray, a pre-paid shipping label, and all other necessary supplies. It even includes tape!


 

Where to Get your EZ SHIP Kit

View Easy Ship Partner Locations or call 1-800-822-9273


 

Packing Your E-Z Ship Kit

For detailed instructions on how to pack your E-Z Ship kit, please choose from our online instructions or a printable version.


 

Shipping Options & Instructions

Click on your preferred shipping method below for detailed instructions

Use a Pre-Printed UPS Label

Go to a UPS Store Near You for a label

Ship Via USPS or Fedex


 

E-Z Ship FAQ's

What if I don't have time to freeze my freezer packs?

freezeframe | bloombeads is committed to the environmentA: Use bags of frozen veggies instead
Be sure to include unfrozen freezer packs so they can be recycled!

What should I do with leftover spritzer and packing supplies?

freezeframe | bloombeads is committed to the environment

A: Include empty spritzer and any leftover supplies
inside kit, to be recycled.


 

E-Z Ship Results: It REALLY works!

E-Z Ship Box - New ArrivalE-Z Ship Box - New Arrival
E-Z Ship Box - New ArrivalE-Z Ship Box - New Arrival

Method

Floral preservation is a time-tested art. The process your flowers will go through at freezeframe | bloombeads has been fine-tuned during our 15 years serving as the leader in the floral preservation industry. Through extensive R & D in our facility and in coordination with our suppliers, we have developed a process that consistently preserves more varieties of flowers and foliage, which remain more lifelike in color and appearance than flowers and foliage preserved in other methods. We will use the same preservation methods for our bloombeads flower petal jewelry. Freeze-drying captures the vibrant colors of the flowers, which directly impacts the vibrancy and colors of your flower-petal keepsake jewelry.

Flower care upon delivery, Our FIRST priority!

Newly arrived wedding bouquet fresh from our EZ Ship KitWhen your flowers arrive at our facility, they will most likely be in need of some pampering. The freezeframe | bloombeads staff will photograph, measure and tag your flowers as part of our multi-step system to ensure your actual blooms are tracked through our entire process; then, we will quickly get to work pampering your blooms. Your flowers will be disassembled, each bloom will be rehydrated individually in our floral coolers with the help of a specifically formulated rehydration solution, and any damaged petals will be trimmed.

Expert floral preservation methods are used

Once you blooms have had a good “drink,” they are ready for the application of our expert preservation methods. Flowers and foliage that dry more effectively in sand based methods will be tagged and moved to the sand drying room; blooms which require weeks of bleaching to ensure they stay white for years, will be tagged to go to the bleaching room. All remaining flowers and foliage will be prepared for the freeze-drying process; red and pink flowers will be treated in one of our many scientifically developed pre-treatments to ensure their vibrant shades are retained; remaining flowers will then be treated with the appropriate solution to ensure pliability and color retention; all treated blooms with then be tagged and nestled individually into “no crush” preservation boxes, which ensure that your blooms will not be confused with other orders and will not be damaged through the course of the freezeframing process.

freezeframe freezedried wedding bouquet

Post Preservation Artistry

Once all of your blooms have completed their preservation process in the various drying room, they are reunited in our post-preservation room, where the true artistry begins. For jewelry, the blooms are sent through our processes to become a pulp-like substance, that is then hand worked and formed into jewelry. For display pieces, each flower is wire stemmed, reinforced and then air brushed by a member of our pre-design team. Multiple color layers are applied to capture the layered tonality of each flower and all foliage is air brushed to retain its natural green shades and flower centers that are different from the petals are hand painted individually. These newly colorized flowers are then given to one of our expert designers who will work with the original photograph of your bouquet, any of your memorabilia and any of your pearls or ribbons to create your one-of-a-kind freezeframe.

Does it pass our rigorous quality control test?

bloombeads preserved flower petal jewelryOnce your jewelry/display has been designed, it must pass our rigorous QC Test, which is based on a 3-tier approval requirement. First, the Head Designer must approve the design, guaranteeing that the order has been created according to your specific requests. Then, our experts study the actual flowers and their mechanics to ensure that your piece is sturdy and your blooms are appropriately placed inside the frame. Finally, our Packaging Team member will approve the finished piece(s), and package the order for you.

 

Praise in Print

Dayton B2B - May 2014

Dayton-B2B-May-2014

Read the Article (PDF)

Special Events Magazine     freezeframe|bloombeads book

Cincinnati Wedding Magazine

Dayton Daily News, February 2010

Can-do artists envision complex on E. Third St

Everybody’s dreams are different. For some, they’re vague, wispy and intangible. For Hamilton and Carli Dixon, they’re made of more solid stuff. Read more at the Dayton Daily News Web Site

Love for blooombeads...

Outstanding Service

Example of Wedding Flowers before being turned into a timeless Keepsake Bracelet made form the flower petalsExample of Wedding Flowers Keepsake Bead Jewelry being turned into a timeless Keepsake Bracelet made from the flower petals

I live in Sydney, Australia and I have recently purchased a bloombeads bracelet for a newlywed friend. I was assisted by one of your staff, Mrs Mandi Osborne. I wish to command Mrs. Osborne for the outstanding service she has provided me. I am delighted with my purchase and have been very impressed with the accommodating and courteous manner of Mrs. Osborne. As a result of this experience, I will not hesitate to recommend your business to friends and family in the future.
~ Dr. Anne-Marie Griffin, Sydney, Australia

I Couldn't Be Happier...

Wedding Flowers before being preserved into unique flower petal jewelry Wedding bouquet keepsake - flower petal jewelry in gold settingsWedding bouquet keepsake - flower petal jewelry in gold settingsUnique Bridemaid or Wedding Party Gift - Wedding bouquet keepsake - flower petal jewelry made from actual wedding flowers

I received my jewelry last week and it is just beautiful! I couldn't be happier with it. I'm so glad I ended up getting both sets of gold earrings and necklaces. The girls in my wedding party loved their earrings as well. You did wonderful work and provided such a pleasurable service experience. I have been telling everyone about the services you offer as I show off my beautiful beads. Thank you so much for providing me the opportunity to wear a piece of my wedding every day. It was the perfect way for me to preserve my wedding bouquet.
~ Amber Brunskill, Centre Hall, PA